Hailey’s response to the Coronovirus

The request for volunteers made by Hailey Parish Council in our first leaflet was overwhelming.  We have around 50 volunteers registered with us, around 40 of whom are on our Hailey Help Hub (HHH) WhatsApp group and can respond quickly to requests for help with shopping, prescription collection or just a phone chat if anyone is feeling a bit low.  This is a FANTASTIC response.  We also know that there are many other people who are quietly helping their friends and neighbours. 

So, a HUGE thank you to everyone from Hailey Parish Council


Middletown & Foxburrow Graham Knaggs – 899125Michael Drew – 70262 Delly End & Whiteoak Green Andy Smith – 868796 or 07831 500134Tina Rogers – 07774 259199 Poffley End Ann Gibson 700162 or 07771 711187Calvert McGibbon – 705301 New Yatt Giles Doland – 07971 511926
West Oxfordshire District Council have set up a dedicated helpline to offer help and advice
WODC Community Support Helpline on 01993 861077

For extremely vulnerable Oxfordshire residents who have received a letter from the NHS and who have no support network, local councils and the voluntary and community sector have created dedicated points of contact offering priority support across the county.

West Oxfordshire: 01865 897820 or shield@oxfordshire.gov.uk

Phone lines open Mon-Fri 8:30-8:00 or Sat-Sun 9:00-5:00

For any resident wishing to volunteer or set up a community group there is a website now set up specific for Oxfordshire with lots of information on it. Please visit: www.oxfordshireallin.org

Oxford Health NHS Foundation Trust has launched a 24/7 mental health helpline to take pressure off 111. The line will help get the right mental health advice for people of all ages including children and older adults
T: 01865 904 997 (adults)
T: 01865 904 998 (children and young people)

Oxfordshire Mind offer online and phone wellbeing advice and information. Options sessions and ongoing telephone support available…T:  01865 247788
E:  info@oxfordshiremind.org.uk
W: www.oxfordshiremind.org.uk

Guideposts, a national mental health and wellbeing charity, offers free advice and support over the phone or via webchat. Lines open Monday to Friday 9-5pm
T:  0300 222 5709
E:  hereinfo@guideposts.org.uk
W: www.herefirst.org.uk

Age UK offers advice and assistance to people with a friendly, weekly call to see how you are and to problem-solve any practical problems. Leave your name and number and someone will call back as soon as possible (Monday to Friday).
T: 01865 411 288

Citizens Advice have converted their face-to-face advice to helping more people over the phone and added a new email advice service. T:  0300 330 9049
E:  info@citizensadvicewestoxon.org.uk
W: www.citizensadvice.org.uk/coronavirus 

Dementia UK – If you have a diagnosis of dementia, or are a carer or relative of someone who has, DementiaUK can provide advice and support. Support line open Monday to Friday 9am – 6pm. T:  01865 410 210
E:  info@dementiaoxfordshire.org.uk
W: www.dementiauk.org

Oxfordshire Domestic Abuse Services offers free services to anybody aged 16+ experiencing domestic abuse.  Their Oxfordshire Domestic Abuse Helpline is still open and available Monday to Friday 10am – 7pm. T: 0800 731 0055
E: das@a2dominion.co.uk
* Alternatively, you can call the 24-hour National Domestic Abuse Helpline
T: 0808 2000 247.

Cottsway Housing customers who have any concerns about how COVID-19 pandemic affects them or their tenancy can refer to the website www.cottsway.co.uk/coronavirus or alternatively they can telephone Customer Services on 01993 890000.

Oxfordshire Community Foundation’s (OCF) Resilience Fund to support organisations respond to COVID-19 and recover stronger is now up and running.  For further information contact http://oxfordshire.org/.

Government Grants to businesses affected by the COVID-19 crisis remains WODC’s top priority.  Businesses concerned about their grant application can contact the council either by telephone on 01993 861070 or by email to local.taxation@westoxon.gov.uk quoting your business rates account number.  Businesses that have not applied can check their eligibility and download the form from the website COVID-19 business grants.

Job Retention Scheme Portal to Open: If you cannot maintain your current workforce because your operations have been severely affected by COVID-19, you can furlough employees and apply for a grant that covers 80% of their usual monthly wage costs up to £2,500 per month, through the Coronavirus Job Retention Scheme.  This scheme is administered by HMRC and the portal for making applications  opened on Monday 20 April:                   

Contact:  Coronavirus Job Retention Scheme.

CBILS Business Loan Update: CBILS is the Coronavirus Business Interruption Loan Scheme which gives lenders a government-backed guarantee for the loan repayments to encourage more lending.  Lenders can provide up to £5million in the form of:

Term Loans, Overdrafts, Invoice Finance and Asset Finance. 

The British Business Bank website sets out the eligibility criteria as well as the information for which lenders will ask in support of an application.

Contact: British Business Bank CBILS  

1-to-1 Business Advice: OxLEP has established a new 1-to-1 business advice service to help businesses struggling to get support through the COVID-19 crisis. 

This service includes Guidance on:

Business resilience, Cash flow, Cost reductions and Diversification. 

See OxLEP website for more information on this and other existing business support programmes:

Contact: OxLEP business support programmes.

Summary of Business Support

The Government’s business support website sets out the full range of business support measures that have been made available to UK businesses and employees.

Contact: Government business support website.